Shape Your Customer Service Career at Victorian Plumbing!

Do you thrive on building positive customer experiences? Are you passionate about problem-solving and exceeding expectations? Then we want YOU on our award-winning Customer Service team at Victorian Plumbing!

Make a Splash in a Supportive Environment

We're looking for enthusiastic individuals who share our commitment to exceptional customer service. You'll play a pivotal role in ensuring every customer interaction is positive and memorable. Our friendly and supportive team environment will empower you to develop your skills and build a rewarding career.

What Makes a Splash Here?

• Varied Schedule: Maintain a healthy work-life balance with our 4-week shift rotation offering predictable hours.
• Stellar Benefits Package: Enjoy a competitive salary, monthly bonuses, generous annual leave (increasing with tenure!), and a comprehensive health and wellbeing package, including free on-site gym facilities, healthcare cash plans, and an employee assistance programme.
• Career Progression Opportunities: We're passionate about helping our colleagues grow! Explore exciting opportunities to advance your skills and build a successful career with us.
• Fun & Rewarding Perks: Unwind with free tea & coffee, subsidised fresh food options, and high street discounts at your favourite brands!
• Thriving Culture: Be part of a team that fosters collaboration, recognition, and a genuine sense of belonging.

You'll Make a Difference By:

• Building rapport and engaging with customers via phone, email, and live chat.
• Championing customer satisfaction by exceeding expectations and resolving enquiries effectively.
• Staying current with our products, services, and policies to provide expert advice.
• Collaborating with the team to identify and share best practices.
• Working collaboratively to achieve key performance indicators (KPIs) and service level agreements (SLAs).
• Demonstrating exceptional communication and interpersonal skills, with a focus on active listening and empathy.
• Maintaining accurate records within our systems.

Do you have what it takes to BOSS your Career with us?

We're seeking individuals with experience in a contact centre or customer service environment. You'll be computer literate with a knack for multitasking and navigating various systems. Most importantly, you'll possess a genuine passion for helping others and a desire to create positive customer experiences.

Ready to join our vibrant team? Apply today!
Location: Head Quarters, Skelmersdale, WN8 9UU

Salary: £24,770.32 Per Annum

Working Hours: 40 per week (on a 4-week shift rotation)

Your working rotation runs like a well-fitted tap! For two weeks, you soak up the 08:00-16:30 shift, then switch it up with a week of 09:30-18:00 – it’s like adjusting the water pressure just right! Then finally, there’s a week of 12:30-21:00 – the perfect mix of variety! Plus, only one weekend in four, but when you do work it, you’re on duty from 08:30-17:00 on Saturday and 09:30-18:00 on Sunday – talk about unclogging those weekend drains!. Oh, and did I mention the midweek day off, when you work a weekend? Yep, you get one either side of that weekend – because balance is key! 🌟

Upcoming Start Dates:
Monday 2nd December 2024

At VictorianPlumbing.co.uk, We're committed to creating a fair and enriching workplace environment that fosters respect and celebrates our differences. This means we don't discriminate based on factors like sex, religion, political beliefs, race, age, sexual orientation, marital status, disability, gender reassignment, or whether you're expecting a child or have recently given birth.

As a Disability Confident Committed Employer, we strive to ensure our recruitment process is accessible to all. If you require any adjustments to participate in the application process, please don't hesitate to let us know at your earliest convenience.